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Frequently Asked Questions
Choosing a childcare provider is very important based on quality of care and your comfort that a provider will meet your basic philosophy in child-rearing.Therefore, parents always have lots of questions when looking for a childcare home. Here we have come up with some of the general questions ask by parents to help you find some answers. Should you have additional questions, please feel free to contact us. We are here for you!
Yes, our current license is diplayed in our daycare home. The State of Georgia, Bright from the Start: Georgia Department of Early Care and Learning, is who distrubutes and monitors daycare lincesing. We also maintain a current business license with Cobb County which is also displayed in the daycare.
Please contact us about our current rates.
No
Yes, a non-refundable deposit equal to two (2) weeks of childcare costs is due at time of enrollment. Please click here for more details.
No, we do not.
Please click here to see our daily hours?
We unfortunately do not have specialized training to handle chronic medical conditions or routine emergency medical situations.
The first 2 weeks will be regarded as a trial period, in which case either party may terminate the contract without notice. After the 2 weeks of enrollment, a 2 week written notice from parent is required in order to terminate the contract, with the exception of gross misconduct. This is grounds for immediate discontinuation of service.
A receipt is automatically provided with every payment made via our app. We also provide our tax ID for tax purposes at the end of every year.
It is 100% okay, and there is no additional fee. We actively work with parents to help potty train their child.
No, we do not smoke, and no one is allowed to smoke in school premises.
No, but we require at least a 2 week written notice.
No, we do not.
Yes, so as not to take time and attention away from the children in our care we do not conduct tours during our main hours of operation. Tours are offered only when space is available. Please contact us for more information.
Yes, every two years we have to renew certification.
The fact that we are an in-home childcare, everyone sleeps in the same room. However, children under 2 years old sleep in a pack 'n play with a fitted sheet. Children 2 years and older sleep on a cot with an appropriate pillow and blanket.
Yes, of course -100%.
Yes, please click here.
Please click here.
Yes, every day when we go outside.
Our cut-off time for DROP-OFFS is 11:00AM SHARP! Parents have to bring the child on time. This policy is in place to establish a consistent schedule for the children and to eliminate the interruption while doing an activity. When your child has a doctors appointment please notify us and you will be able to drop-off the child with a doctor’s excuse. You can pick-up your child whenever works for you. However, please avoid coming during naptime. So before or after nap-time (1:00pm - 3:00pm) is much better, just so you don't disturb the other children.
I'm glad you asked. On the way to school talk it up - tell your child he/she is going to see his/her friends and how much fun they will have together! Let your child know that you support this new activity and you are excited for him/her.
We completely understand having to leave your child with someone else can be very difficult. And we will help you in any way that we can. However, as much as we would like to afford you this luxury, we would prefer that you did not. Children act up when their or other parents are present. This makes it more difficult for us to do our job effectively, and at the high standards we have set for ourselves. It is perfectly fine to stay for a little while to help your child on those sometimes difficult first few days. However, your child needs to get used to us and our environment. This is nearly impossible to do with the security of mom/dad in the room. We are very good at what we do. You can trust whole heartedly he/she will be perfectly fine once you leave. We will often follow up with a phone call or text to let you know that they have calmed down and are now doing fine and having fun.
Yes, the provider has a total of 2 weeks (10 days) of unpaid vacation to use in a whole or on a day to day basis. The dates of our vacations are posted weeks in advance.
We are generally accessible at all times of the day and night (within reason). We are always caring for children so it's not always possible to get to the phone. However, unanswered phone calls go to our answering machine, and emails get forwarded straight to our phones. We check our messages and emails frequently. So, important questions about your child's day are responded to quickly. And general, non-time sensitive questions and inquiries are responded to within 24-48 hours.
Yes, we LOVE to celebrate birthdays!
Yes, my mother-in-love helps me out especially when I have more than one infant in care or when I have an appointment.
Not very often and no more than half an hour at a time, and is limited to PBS, nursery rhymes, and Baby Einstein for the younger ones.
Yes, there is a supply fee of $120 due on August first (1st) every year and it is for all ages. This fee is used to replace books, toys, art supplies, and any other necessities at school.
No, of course not. You are completely free to come and go as you please. However, after the first 2 weeks a 2 week notice is required for termination. If a child withdraws and then wants to come back, all the enrollment documents will need to be completed again.
We began caring for children in 2016. Please click here for more information.
Yes, you can for an additional fee and no more than 30 minutes early.
No, we do not, as we never know when a spot will become available until notice is given by a parent.
Open communication is one of our top priorities. Therefore, of course, for children of all ages, any pertinent information regarding your child is expressed regularly. Especially, if your child is an infant (6wks.-12mos.) - at the end of each day parents are able to view detailed reports and events of the day. We utilize an extremely informative platform called brightwheel to keep parents up to date with their child's day. As soon as an event is saved and reported of your child’s day, it is immediately synchronized on the parent's account. Everybody has access to the information in real time.
Payment can be paid through our Billing System (brightwheel) with weekly invoices sent by the school.
No, we do not offer a structured pre-school curriculum. Generally pre-school age is recognized as ages 3-4. We believe children learn through play at this age, and OUR GOAL is to make learning FUN and create a love for learning. However, our days are always filled educational activities.
Yes, we understand that families go out on vacation. Please notify us of any vacation plans one week in advance. Vacation rates are 50% from regular weekly payments paid in advanced to hold your child's spot. The child has to be out Monday-Friday to qualify.
No, you do not have to pay for provider vacations.
Yes, you have to pay regular rates for any major holidays mentioned in our parent handbook. (Given at time of enrollment)
Thank God! We don't get sick often. However, if one of our children are sick and we have to take time off - parents does not have to pay.
Yes, please click here.
Yes, for the protection of the children in our care we cannot care for a child that has not been vaccinated.
Yes, we have always enjoyed capturing that special moment in a child's life, and sharing those memories with the families enrolled in our school. Our Phones now serve as another perfect way to share those special moments that your child has each day. We utilize a beautiful platform called brightwheel, available for both iPhone and Android users. It's by invitation only, so only families currently enrolled in our childcare program are given the opportunity to view the photos and videos. It's a wonderful, interactive, and fun way to play along in your child's day. This app and the shared moments in it will surely bring a smile to your face and brighten your day! Once joined you can view and download photos and videos. We also share photos, videos and activities of your child on our Facebook and Instagram pages as well.
This schedule is meant to give you an idea of your child's day. Actual times and activities may vary depending on time of the year, weather, age and temperament of the children. Age appropriate activities are scheduled with the flexibility allowed to respond to the needs of each individual child and their various ages. And children under 1 year doesn't follow a specific schedule.
During a typical day we take the children outside to play once in the afternoon -when weather permits.
No, never. But when/if we do the proper documentation will be provided to parents.
Please feel free to contact us for more information. We are here to answer any questions that you may have.